Meet Cheryl Leonard: The Heart Behind Tailored Approach Consulting

When people think about business consulting, they often picture spreadsheets, systems, and strategy sessions. And while those things absolutely matter, the real foundation of any successful business starts with people.

That belief is exactly why I created Tailored Approach Consulting.

My name is Cheryl Leonard, and I am the Owner and CEO of Tailored Approach Consulting (TAC). But before I became a consultant, a leader, or a business owner, I was simply someone trying to figure it all out while helping others do the same.

## My Journey Didn’t Start Perfectly — It Started Purposefully

I didn’t begin my career with a perfectly mapped-out plan. In fact, much of my professional growth came from learning in real time, stepping into uncomfortable situations, and refusing to quit when things got hard.

Long before consulting, operations, and healthcare leadership, I spent years working as an Event Planner — an experience that sharpened my ability to manage logistics, coordinate moving parts, solve problems quickly, communicate effectively, and create seamless experiences under pressure. What many people don’t realize is that event planning teaches you how to think strategically while managing people, timelines, budgets, and unexpected challenges simultaneously.

Those skills became the foundation for how I lead and consult today.

I later entered the homecare industry after leaving a federal position that I knew was not aligned with my purpose. At the time, I had little formal experience in healthcare administration, but I had something just as important: the willingness to learn and the determination to grow.

I immersed myself in every aspect of operations — HR, scheduling, compliance, training, recruiting, leadership, business development, client relations, and organizational strategy. I wanted to understand not just what made businesses function, but why some organizations thrive while others struggle.

That hands-on experience shaped the way I lead today.

## More Than Credentials — A Commitment to Excellence

My consulting approach is backed by both real-world experience and formal education.

I am:

- SHRM Certified

- MBA educated

- MHA educated (Master of Healthcare Administration)

- Trained in applying Lean Six Sigma principles to project management and operational improvement

I believe businesses grow best when structure, efficiency, and people-centered leadership work together. Lean Six Sigma methodologies have helped shape the way I approach operations, workflows, process improvement, and organizational development — focusing on reducing inefficiencies while improving overall performance and outcomes.

My desire to consult did not begin recently. It stems back more than 15 years through leadership experiences, operational problem-solving, mentoring, training, and helping organizations improve from the inside out.

Consulting, for me, is not just a service.

It is something I have naturally been doing throughout my career.

## Why I Created Tailored Approach Consulting

I founded Tailored Approach Consulting because I saw too many businesses operating in survival mode.

Great people were burning out.

Leaders were overwhelmed.

Processes were broken.

Communication was inconsistent.

And many organizations had the passion to grow, but not the structure to sustain that growth.

I knew I could help bridge that gap.

TAC was built to support entrepreneurs, healthcare organizations, and small to mid-sized businesses with the operational, HR, leadership, and organizational guidance they need to grow intentionally — not chaotically.

My approach is not one-size-fits-all.

It is tailored.

Because every business has different goals, challenges, personalities, and visions.

** What Matters Most to Me

At my core, I care deeply about people and purpose.

I believe leadership should be honest, transparent, accountable, and people-centered.

I believe systems should create clarity — not confusion.

I believe businesses can be profitable and compassionate.

And I believe resilience is one of the most important qualities a person can develop.

Many of the lessons I teach today were learned through difficult seasons, setbacks, pressure, and responsibility. Those experiences taught me how to lead with strategy while still leading with heart.

## Beyond Business

Outside of consulting, I am also a mentor, trainer, strategist, operational leader, and lifelong learner who genuinely enjoys helping others evolve professionally and personally.

I love creating structure out of chaos.

I enjoy helping leaders strengthen their confidence.

And I am passionate about developing systems that allow businesses to operate more efficiently and sustainably.

Most importantly, I value authenticity.

I don’t believe in pretending to have all the answers. I believe in continuous learning, meaningful relationships, and showing up consistently for the people who trust you.

## What You Can Expect From TAC

When you work with Tailored Approach Consulting, you are not just getting a consultant.

You are gaining someone who:

- Understands operational challenges firsthand

- Knows how to build structure from the ground up

- Believes in strategic but realistic growth

- Values integrity and communication

- Uses process improvement methodologies that drive measurable results

- Is committed to helping businesses become stronger internally, not just look successful externally

Whether we are discussing HR strategy, leadership development, operational improvements, workflow systems, training, project management, or business growth, my goal is always the same:

To help people and organizations operate at their highest potential.

Thank You for Being Here

If you have supported my journey, worked with me, encouraged me, referred me, or simply followed along — thank you.

Building Tailored Approach Consulting has been more than starting a business. It has been the continuation of a purpose-driven journey rooted in resilience, service, growth, and impact.

I’m excited for what’s ahead, and I look forward to continuing to build meaningful relationships along the way.

— Cheryl Leonard

Owner & CEO

Tailored Approach Consulting

www.tailoredaci.com

Admin@tailoredaci.com